Refund policy

We have a 28-day return policy. This means that if you change your mind about your purchase (not including faulty items, where the return policy is slightly different) then you have 14 days to request a return, and 14 days from your return being accepted to then send it back. This applies to online returns only.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at mary@bailehome.co.uk.  Items sent back to us without first requesting a return will not be accepted. Returns are to be paid for by the customer. Postage will not be refunded.

You can always contact us for any return question at mary@bailehome.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. (Postage is only refunded on damaged items.) If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.